Question 1

PURPOSE OF THIS PAGE

Accepted Answer

This Privacy & Cookie Settings page explains how users of the Packlife Store website (“Website”) can manage their privacy preferences, cookie consent, and personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

This Website is operated by Ardo Productions (Pty) Ltd (“the Company”, “we”, “us”, or “our”).

This page must be read together with the Privacy Policy, Cookie Policy, Terms of Use, and Terms of Sale, all of which form part of the contractual framework governing use of the Website.

Question 2

YOUR RIGHT TO CONTROL PERSONAL INFORMATION

Accepted Answer

In accordance with POPIA, you have the right to exercise control over how your personal information is collected, processed, and stored.

These rights include:
The right to make informed decisions about consent;
The right to access and correct personal information;
The right to object to certain processing activities;
The right to withdraw consent where processing is based on consent.

This page explains how those rights may be exercised.

Question 3

COOKIE PREFERENCES & CONSENT MANAGEMENT

Accepted Answer

COOKIES CATEGORIES
The Website uses cookies in the following categories:
Strictly necessary cookies
Functional cookies
Performance and analytics cookies
Marketing and advertising cookies

Only strictly necessary cookies are enabled by default.

MANAGING COOKIE PREFERENCES
Users may manage cookie preferences at any time by:
Accessing the cookie consent banner (where available); or
Visiting this Privacy & Cookie Settings page and adjusting preferences
.
Users may choose to:
Accept all cookies;
Reject non-essential cookies; or
Customise cookie preferences by category.

WITHDRAWAL OF COOKIES
Where cookies are used based on consent, users may withdraw consent at any time.

Withdrawal of consent will:
Apply prospectively;
Not affect the lawfulness of processing carried out prior to withdrawal.

Certain Website functionality may be limited if non-essential cookies are disabled.

Question 4

ACCOUNT & DATA PREFERENCES

Accepted Answer

Where a user has created an account on the Website, certain privacy preferences may be managed directly through the account dashboard, where available.

These may include:
Updating personal details;
Viewing order history;
Managing communication preferences.

Question 5

ACCESS TO PERSONAL INFORMATION

Accepted Answer

You have the right to request confirmation as to whether the Company holds personal information about you and to request access to such information.

Requests must be made in writing to:
Email: riccardo@ardoproductions.com

The Company may require reasonable proof of identity before responding to such requests.

Question 6

CORRECTION OR DELETION OF PERSONAL INFORMATION

Accepted Answer

You may request that the Company:
Correct inaccurate or incomplete personal information; or
Delete personal information where there is no lawful basis for its continued processing.

Deletion requests may be refused where retention is required by law or for legitimate business purposes.

Question 7

OBJECTION TO PROCESSING

Accepted Answer

You may object to the processing of personal information where:
Processing is based on legitimate interests; or
Processing is for direct marketing purposes.

Objections must be submitted in writing and will be assessed in accordance with POPIA.

Question 8

WITHDRAWAL OF CONSENT

Accepted Answer

Where processing of personal information is based on consent, you may withdraw such consent at any time.

Withdrawal of consent:
Does not affect processing already undertaken; and
May limit the Company’s ability to provide certain services.

Question 9

DIRECT MARKETING COMMUNICATIONS

Accepted Answer

The Company will not send unsolicited electronic communications unless permitted by law.

Where marketing communications are sent:
You will be provided with a clear opt-out mechanism; and
You may unsubscribe at any time.

Question 10

COMPLAINTS & INFORMATION REGULATOR

Accepted Answer

If you believe that your personal information has been processed unlawfully, you have the right to lodge a complaint with the Information Regulator of South Africa.

Contact details for the Information Regulator are available on its official website.

Question 11

SECURITY & LIMITATIONS

Accepted Answer

While reasonable security safeguards are implemented, no system is entirely secure.

The Company cannot guarantee absolute security and shall not be liable for unauthorised access resulting from factors beyond its reasonable control.

Question 12

CHANGES TO PRIVACY & COOKIE SETTINGS

Accepted Answer

This page may be updated from time to time to reflect changes in law, technology, or operational practices.

Any updates will take effect upon publication on the Website.

Question 13

GOVERNING LAW

Accepted Answer

This Privacy & Cookie Settings page is governed by the laws of the Republic of South Africa.

Question 14

Last Updated

Accepted Answer

01/02/2026

CPT 1–3 days | JHB 3–5 days | Rest of SA up to 7 days.

Cookie & Privacy Settings