This Privacy Policy explains how Ardo Productions (Pty) Ltd (“the Company”, “we”, “us”, or “our”) collects, uses, processes, stores, and protects personal information obtained through the Packlife Store website (“Website”). This Policy is drafted in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and other applicable South African laws. By accessing or using this Website, creating an account, or purchasing goods, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as set out herein.

For purposes of POPIA, the Responsible Party is: Ardo Productions (Pty) Ltd Registration Number: 2022/403753/07 Email: riccardo@ardoproductions.com ()Physical Address: 82 The Colonnades Saffier Street Jukskei Park 2188 South Africa

We may collect and process the following categories of personal information: INFORMATION PROVIDED BY YOU • Full name • Email address • Contact number • Delivery and billing address • Order and transaction details • Account login credentials (where applicable) • Communications sent to us INFORMATION COLLECTED AUTOMATICALLY IP address • Browser type and version • Device information • Website usage data • Cookies and similar tracking technologies PAYMENT INFORMATION Payment details are processed by third-party payment gateways. We do not store full payment card details on our systems.

Personal information is processed for the following lawful purposes: • To process and fulfil orders • To facilitate delivery or collection • To communicate regarding purchases or enquiries • To maintain user accounts • To improve Website functionality and user experience • To comply with legal and regulatory obligations • To prevent fraud and ensure security We do not sell or trade personal information.

We process personal information on one or more of the following lawful grounds: • Your consent • Performance of a contract • Compliance with legal obligations • Legitimate business interests, where such interests do not override your rights

We may share personal information with: • Courier and logistics providers • Payment processors • IT service providers • Professional advisors where required by law All third parties are required to comply with confidentiality and data protection obligations.

Where personal information is transferred outside South Africa, we ensure that: • The recipient country has adequate data protection laws; or • Appropriate safeguards are in place as required by POPIA.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

We implement reasonable technical and organisational measures to protect personal information against: • Unauthorised access • Loss or damage • Unlawful processing However, no system is entirely secure, and users acknowledge inherent risks.

In terms of POPIA, you have the right to: • Request access to your personal information • Request correction or deletion • Object to processing • Withdraw consent (where applicable) • Lodge a complaint with the Information Regulator Requests may be submitted to: riccardo@ardoproductions.com()

The Website uses cookies to enhance functionality and analyse usage. Detailed information is provided in the Cookie Policy.

The Website is not intended for children under 18. We do not knowingly collect personal information from minors without parental consent.

This Privacy Policy may be updated from time to time. Changes take effect upon publication on the Website.

This Privacy Policy is governed by the laws of the Republic of South Africa.

01/02/2026