Question 1

INTRODUCTION & LEGAL STATUS OF THESE TERMS

Accepted Answer

These Terms of Sale govern all purchases of goods made through the Packlife Store website (the “Website”).

The Website is operated by Ardo Productions (Pty) Ltd (“the Company”, “we”, “us”, or “our”).

These Terms of Sale constitute a legally binding agreement between the purchaser (“you” or “the Customer”) and the Company and apply to all transactions concluded via electronic communication, as contemplated in the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), read together with the Consumer Protection Act 68 of 2008 (“CPA”).

By placing an order on the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Sale, together with all other policies referenced herein.

Question 2

ELIGIBILITY TO PURCHASE

Accepted Answer

By placing an order through the Website, you warrant that:
You are legally capable of entering into a binding contract;
You are at least 18 years of age or have the consent of a legal guardian;
The information you provide is accurate, current, and complete.

The Company reserves the right to refuse or cancel orders where eligibility requirements are not met.

Question 3

FORMATION OF THE CONTRACT

Accepted Answer

All product listings on the Website constitute invitations to treat and not binding offers.

A binding contract of sale is formed only once:
Payment has been successfully processed; and
The Company has issued an order confirmation via electronic communication.

The Company reserves the right to:
Reject or cancel any order prior to acceptance;
Limit quantities per customer;
Refuse service at its discretion, subject to applicable law.

Question 4

PRODUCT AVAILABILITY & DESCRIPTIONS

Accepted Answer

All products are offered subject to availability.

While reasonable efforts are made to ensure accurate descriptions, images, and specifications:
Product images are illustrative only;
Minor variations in colour, packaging, or appearance may occur;
Availability may change without notice.

The Company does not warrant that products will always be available or that listings will be error-free.

Question 5

PRICING & PAYMENT

Accepted Answer

All prices are displayed in South African Rand (ZAR).

The Company is not registered for VAT. Accordingly:
No VAT is charged;
Prices displayed are final unless otherwise stated.

Prices are subject to change without notice, but price changes will not affect orders already accepted.

Payment must be made in full at checkout via approved payment methods.

Orders will not be processed, dispatched, or made available for collection until payment has been successfully received.

Question 6

DELIVERY & COLLECTION OPTIONS

Accepted Answer

Customers may select one of the following fulfilment options at checkout:Courier delivery to a nominated address; orCollection from a designated Packlife gym location.
Collection locations are provided solely as collection points and do not constitute retail premises.
Free delivery applies:To collection at Packlife gyms; orTo orders exceeding R1,250, subject to the Delivery Policy.
Detailed delivery terms, risk allocation, and timeframes are governed by the Delivery Policy, which forms part of these Terms of Sale.

Question 7

TRANSFER OF OWNERSHIP & RISK

Accepted Answer

Ownership of goods transfers to the Customer only upon receipt of full payment.

Risk in goods transfers as follows:
For courier deliveries: upon delivery to the nominated address;
For collection orders: upon collection by the Customer or their authorised representative.

The Company shall not be liable for loss or damage occurring after risk has transferred.

Question 8

DISTANCE SELLING & COOLING-OFF RIGHTS (ECTA)

Accepted Answer

In terms of section 44 of ECTA, Customers purchasing goods via electronic transactions may be entitled to a cooling-off period of 7 (seven) days from the date of receipt of goods.

This right applies only where:
The transaction qualifies as a distance sale under ECTA; and
The goods are not excluded under applicable law.

The Customer bears direct costs of returning goods under cooling-off provisions unless otherwise required by law.

The cooling-off right does not apply to:
Goods opened, used, worn, or altered;
Perishable goods;
Hygiene-sensitive goods;
Consumables and supplements once unsealed;
Goods made to order or personalised.

Question 9

RETURNS, DEFECTS & WARRANTIES

Accepted Answer

Except where required by law, the Company does not offer change-of-mind returns.

Defective goods are governed by section 56 of the CPA, which provides an implied warranty of quality for 6 (six) monthsfrom date of delivery.

Where goods are defective, the Company may, at its discretion and in accordance with the CPA:
Repair the goods;
Replace the goods; or
Refund the purchase price.

The Company is entitled to inspect goods prior to approving any remedy.

Damage caused by misuse, wear and tear, negligence, or failure to follow instructions is excluded.

Question 10

REFUNDS

Accepted Answer

Approved refunds will be processed using the original payment method, where reasonably possible.

Refund processing times may vary depending on payment provider.

The Company shall not be liable for delays caused by third-party payment processors.

Question 11

LIMITATION OF LIABILITY

Accepted Answer

To the fullest extent permitted by law:

The Company shall not be liable for indirect, incidental, or consequential damages arising from the purchase or use of goods.

Liability, where applicable, is limited to the purchase price paid for the affected goods.

Nothing in these Terms of Sale excludes liability that cannot be lawfully excluded.

Question 12

FORCE MAJEURE

Accepted Answer

The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to:
Acts of God;
Supply chain disruptions;
Courier delays;
Labour disputes;
Government restrictions.

Question 13

GOVERNING LAW

Accepted Answer

These Terms of Sale are governed by the laws of the Republic of South Africa.

Question 14

CONTACT DETAILS

Accepted Answer

For queries relating to purchases, please contact:

Email: riccardo@ardoproductions.com

Question 15

Last Updated

Accepted Answer

01/02/2026

CPT 1–3 days | JHB 3–5 days | Rest of SA up to 7 days.

Terms of Sale